Refund policy

Return / exchange policy:

If you need help with your order please contact mgmt@sofubi.llc with your name, order number, and a brief description of your issue.

Due to the current dynamic nature of our production facility we are unable to accept and process any returns at this time for any orders that are fulfilled, delivered, and / or downloaded as requested.

We are incredibly appreciative of your support and will always honor full refunds or exchanges for any defective, wrong, or undeliverable (lost in the mail) packages.

Please note that international shipping can and frequently does go through a 1-3 week span of respective governmental customs and inspections of foreign goods that can create a lapse in updated tracking information.

We have a 30-day return policy, which means you have 30 days after receiving your *incorrect*, *damaged*, or *missing* item(s) to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at mgmt@sofubi.llc. Please note that returns will need to be sent to the following address: [SOFUBI LLC, Mailbox #421, 2050 Beavercreek Rd, Suite 101, Oregon City, OR 97045] 

If your return is accepted you will be responsible for purchasing the return postage. Items sent back to us without first requesting a return will not be accepted.